Return & Refund Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Buy Book Mart, we want you to be satisfied with every purchase. Below are our detailed return and refund procedures:

1. Eligibility for Returns

• Returns are accepted within 30 days of receiving your order.

• Items must be unused, in original condition, with all packaging and inserts included.

• The following items are not eligible for return: digital books/downloads, opened study guides, personalized/signed books, and gift cards.

2. Return Procedure

• Before returning, email our team at [Insert Support Email] with your order number and reason for return.

• Our team will provide instructions and a return shipping address.

• Include a copy of your receipt or proof of purchase with the returned item.

3. Return Shipping Costs

• If the return is for a defective, damaged, or incorrect item, Buy Book Mart will provide a prepaid shipping label.

• For all other returns, the customer is responsible for return postage.

4. Inspection & Approval

• Returned items are inspected upon receipt. Items that meet return eligibility will be approved for refund.

• If items are found to be used, missing components, or not in original condition, we may deny the refund or apply a partial refund.

5. Refund Process

• Refunds are issued to the original payment method within 7–10 business days after approval.

• Shipping charges, applicable import duties, and taxes are non-refundable unless the error is ours.

• You will receive an email notification about your refund status.

6. Exchanges

• For defective or wrong items received, we will replace the item at no extra cost.

• Contact our team with photo evidence as soon as possible to initiate an exchange.

7. Items Lost in Transit

• If your package is lost in transit, contact us. We will investigate and offer a replacement or refund as appropriate.

8. Return Address

The return address will be included with your return authorization email.

9. Contact

For any questions about returns, reach out to: